MIMETAS Organ-on-a-Chip

Frequently
Asked Questions

FAQ

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    How do I order products on www.mimetas.com?

    You can order directly online through our online store or by filling out the quote form.

    How do I order products through the online store?

    Add the items you want to your shopping cart, then proceed to the checkout page. If you have an MIMETAS account, you can log in with your e-mail address.

    If you don’t have an account yet, create an account or order using the ‘guest checkout’ option.

    How do I order products through the online quote form?

    You can fill out the quote form on our website and within the next working day our Sales Team will reach out to you with an official quote that meets your request. Once you accept our quote, our Sales Team will guide you further on how you can proceed with ordering.

    How will my order be delivered?

    MIMETAS shall make efforts to deliver its products within 4 (four) weeks after the agreement takes effect. 

    Shipping and delivery is handled by FedEx.

    Can my order be delivered to a different address then my billing address?

    Yes, you can always arrange for your order to be delivered to a different address within the same country.

    You can specify the billing address and delivery address during the checkout procedure (online store) or inform our Sales Team (when ordering via the quote form).

    Can my order be delivered to a PO Box address?

    Unfortunately, this is not possible.

    To which countries does MIMETAS ship orders?

    MIMETAS delivers worldwide.

    How can I cancel an order?

    Once an order has been placed, it is final and cannot be canceled.

    If you no longer want the items, you can send them back as soon as you receive them (within 14 days).

    You will then be refunded once we have received the items in the original state of the package, unopened and undamaged.

    How can I find information quickly on the website?

    There is a search box at the top of the website. By entering the product or service you are searching for, you can quickly find the relevant information.

    What are the shipping costs?

    The shipment costs vary per item and country. Please find the shipment costs below:

    Within:

    OrganoPlate® [QTY 1 - 20]

    Rocker™ Mini

    The Netherlands

    €15,-

    €15,-

    Europe

    €50,-

    €90,-

    North America

    $85,-

    $85,-

    South America

    $85,-

    $85,-

    Asia

    €70,-

    €110,-

    Africa

    €110,-

    €110,-

    Australia

    €110,-

    €110,-

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